Salesforce.com launched Radian6 Social Hub, a rules-based integration engine for tagging, assigning, routing, and reporting on social media actions. The company also announced Turkish and Polish language support in the Radian6 platform and native integration with the full Salesforce product suite.

• press release
• blog post
• video

Recently released research and white papers:

• The Social Consumer Brand Experience Compatibility Model, CMO Council

• Social Media Strategy for the Retail Industry, Radian6

• Adverse Event Reporting, Visible Technologies
  

Recently announced software updates:

• Livebuzz
  Excel, RTF export, also Facebook page monitoring, classification rules.

• Spredfast
  Workflow and reporting, secure environment for regulated industries, additional YouTube and WordPress features.
  

30 November - Attensity is presenting a free webinar, Customer Experience Management in the Hospitality Industry, 2:00 PM EST (GMT -5).

1 December - Visible Technologies is presenting a free webinar, The Roadmap from Social Listening to Integrated Social Intelligence, 1:30 PM EST (GMT -5). With Zach Hofer-Shall and Phil Ripperger.

6 December (Paris) - Social CRM

25 February (Chapel Hill, NC) - AnalyticsCamp

Recently announced software updates:

• Actionly
  Google+ coverage.

• Amplified Analytics
  Trending report, attribute opinion scores, UI.

• Heardable
  Emailed daily reports, UI.

• HootSuite
  Google+ Pages integration.

• LiveBuzz
  Email field in CRM module, mass tag/delete, shortened URL search, Editor user profile.

• Netvibes
  Netvibes for Enterprise: social analytics.

• Radian6
  Engagement Console: multiple Bit.ly accounts, My Task Stack, Facebook thumbnail previews, administer Facebook Page walls, search behavior, report Twitter spam.

• Simply Measured
  Simply Measured 2.0: analyze in Excel, publish to Web; collaboration, export charts to PowerPoint, scheduled reports, multiple networks/accounts in reports.

30 November - Attensity is presenting a free webinar, Customer Experience Management in the Hospitality Industry, 2:00 PM EST (GMT -5).

1 December - Visible Technologies is presenting a free webinar, The Roadmap from Social Listening to Integrated Social Intelligence, 1:30 PM EST (GMT -5). With Zach Hofer-Shall and Phil Ripperger.

6 December (Paris) - Social CRM

25 February (Chapel Hill, NC) - AnalyticsCamp

Gnip announced a partnership with StockTwits and the launch of Gnip MarketStream, a Twitter feed service for investment management clients. The new service includes a full feed of current and historical StockTwits tweets.

• press release
  
• blog post

newBrandAnalytics announced that it has raised $26 Million in a Series B round led by New Enterprise Associates. nBA specializes in analyzing customer feedback in social media, with industry specializations in travel and leisure, restaurant, retail, and healthcare.

• press release

DataSift exited beta with the commercial launch of its filtered data aggregation service. Along with Gnip, DataSift is one of only two companies that sell access to the Twitter firehose. At launch, the company also offers MySpace data and plans to add more sources. It offers both pay-as-you-go and subscription pricing models.

• blog post

Expert Labs announced the 1.0 release of ThinkUp, a free, open-source application for capturing, archiving, and analyzing your activity on social networks. ThinkUp requires a web server and PHP.

• blog post

Recently released research and white papers:

• Microblog Revolutionizing China’s Social Business Development, CIC

• Social Media Insight Requires End-to-End Language Technology Capabilities, Converseon

• Why Americans use social media (PDF), Pew Internet & American Life Project

Salorix announced that it has received $3.5 million in a Series A investment round led by Inventus Capital Partners and Nexus Venture Partners.

via TechCrunch

Recently announced software updates:

• Buzzient
  Oracle Siebel CRM support.

• ComMetrics
  My.ComMetrics 0.4: enhanced chart builder, trend comparisons, more site metrics.

• Dinamize
  LiveBuzz: email in profiles, search shortened URLs, mass tagging, UI.

• Moreover
  Newsdesk: Spanish UI, new search options.

• Sprout Social
  Sprout Social S2: new UI, workgroup features, iPhone app, RSS reader, reporting.

• Trendrr
  Trendrr.TV: "Also Like" Shows tab.

• Visibli
  URL shortener.
  

15 November - TEMIS is presenting a free webinar, Luxid 6, 11:00 EST (GMT -5). Also offered in French on 17 November at 10:00 AM EST.

16 November - Crimson Hexagon is presenting a free webinar, Social Media Analysis: Moving Beyond the Hype, 1:00 PM EST (GMT-5). With Altimeter's Susan Etlinger.

17 November (London) - Social media measurement – The Big Ask

30 November - Attensity is presenting a free webinar, Customer Experience Management in the Hospitality Industry, 2:00 PM EST (GMT -5).

6 December (Paris) - Social CRM

The online market research firm MetrixLab announced that it has acquired CRM Metrix.

via i-com

• SMA's acquisitions scorecard
  
• press release

StatFly launched its social media reporting and management platform, which supports Facebook, Twitter and Bit.li initially.

via MRWeb

• press release

Recently released research and white papers:

• Social Media Research Guidelines (PDF), CASRO (via Chris Boudreaux)

• Online Brand Health Benchmark Report: 30 Leading Brands in the Electronics Industry (PDF), Heardable

• 2011 Fortune 500 and Social Media Adoption, UMass Dartmouth

• 2011 State of Digital Marketing Report, Webmarketing123 (via Frank Reed)

Social Media Analysis reaffirmed its goal of providing the best information on the business of monitoring, measuring, and understanding social media with the launch of its redesigned website today.

The highlight of the updated site is the addition of a searchable industry directory. Each of the directory's 293 entries has its own page, which includes:

• A link to the company's main website
  
• A link to their Twitter account
  
• The location of the company's main office
  
• A description of the company and its social media analysis products and services, provided by the company itself
  
• Links to recent news items on SMA that mention the company
  
• A Twitter widget showing the company's most recent tweets

The site also features a new job board. In keeping with its global view of the industry, the site accepts international job listings.

SMA has tracked industry news since 2009. The new design is intended to make it easier to find the special pages on the site, including the acquisitions scorecard, the roundup of investment activity, and third-party product reviews.

Vendors are encouraged to check their entries in the directory and send descriptions if they are missing. For additions and corrections, contact editor@socialmediaanalysis.com.

Recently announced software updates:

• Aceita
  Customizable/brandable dashboard.

• Alterian
  SM2 5.1: international UI, review site coverage, emoticon dictionary, custom sources, query builder.

• Brandwatch
  More variables in chart builder, pop-up site/author profiles.

• Scup
  Google+ coverage, internal commenting.

• Simplify360
  Competitive reports for Twitter and Facebook, Facebook post analytics, fan page engagement, UI.

• Simple Measured
  Free version of Facebook Page insights report
  

9 November (San Francisco) - Sentiment Analysis Symposium (West)

9–10 November (Denver, CO) - Defrag

11 November - NetBase is presenting a free webinar, The Ultimate No BS Book Report, 2:00 PM EST (GMT -5). With Jason Falls.

16 November - Crimson Hexagon is presenting a free webinar, Social Media Analysis: Moving Beyond the Hype, 1:00 PM EST (GMT-5). With Altimeter's Susan Etlinger.

17 November (London) - Social media measurement – The Big Ask

6 December (Paris) - Social CRM

Recently released research and white papers:

• South African Social Media Landscape 2011, Fuseware/World Wide Worx

• A royal debate: The rebranding of Canada’s military, MediaMiser

• The Airline Industry: From Takeoff to Landing. How to Soar on the Social Web, Radian6