November 2011 Archives

Salesforce.com launched Radian6 Social Hub, a rules-based integration engine for tagging, assigning, routing, and reporting on social media actions. The company also announced Turkish and Polish language support in the Radian6 platform and native integration with the full Salesforce product suite.

New Papers, 29 November 2011

Recently released research and white papers:

Software Updates, 25 November 2011

Recently announced software updates:

  • Livebuzz
    Excel, RTF export, also Facebook page monitoring, classification rules.

  • Spredfast
    Workflow and reporting, secure environment for regulated industries, additional YouTube and WordPress features.

Upcoming Events, 25 November 2011

30 November - Attensity is presenting a free webinar, Customer Experience Management in the Hospitality Industry, 2:00 PM EST (GMT -5).

1 December - Visible Technologies is presenting a free webinar, The Roadmap from Social Listening to Integrated Social Intelligence, 1:30 PM EST (GMT -5). With Zach Hofer-Shall and Phil Ripperger.

6 December (Paris) - Social CRM

25 February (Chapel Hill, NC) - AnalyticsCamp

Software Updates, 18 November 2011

Recently announced software updates:

  • Actionly
    Google+ coverage.

  • Amplified Analytics
    Trending report, attribute opinion scores, UI.

  • Heardable
    Emailed daily reports, UI.

  • HootSuite
    Google+ Pages integration.

  • LiveBuzz
    Email field in CRM module, mass tag/delete, shortened URL search, Editor user profile.

  • Netvibes
    Netvibes for Enterprise: social analytics.

  • Radian6
    Engagement Console: multiple Bit.ly accounts, My Task Stack, Facebook thumbnail previews, administer Facebook Page walls, search behavior, report Twitter spam.

  • Simply Measured
    Simply Measured 2.0: analyze in Excel, publish to Web; collaboration, export charts to PowerPoint, scheduled reports, multiple networks/accounts in reports.

Upcoming Events, 18 November 2011

30 November - Attensity is presenting a free webinar, Customer Experience Management in the Hospitality Industry, 2:00 PM EST (GMT -5).

1 December - Visible Technologies is presenting a free webinar, The Roadmap from Social Listening to Integrated Social Intelligence, 1:30 PM EST (GMT -5). With Zach Hofer-Shall and Phil Ripperger.

6 December (Paris) - Social CRM

25 February (Chapel Hill, NC) - AnalyticsCamp

Gnip announced a partnership with StockTwits and the launch of Gnip MarketStream, a Twitter feed service for investment management clients. The new service includes a full feed of current and historical StockTwits tweets.

newBrandAnalytics Raises $26 Million

newBrandAnalytics announced that it has raised $26 Million in a Series B round led by New Enterprise Associates. nBA specializes in analyzing customer feedback in social media, with industry specializations in travel and leisure, restaurant, retail, and healthcare.

DataSift exited beta with the commercial launch of its filtered data aggregation service. Along with Gnip, DataSift is one of only two companies that sell access to the Twitter firehose. At launch, the company also offers MySpace data and plans to add more sources. It offers both pay-as-you-go and subscription pricing models.

Expert Labs announced the 1.0 release of ThinkUp, a free, open-source application for capturing, archiving, and analyzing your activity on social networks. ThinkUp requires a web server and PHP.

New Papers, 15 November 2011

Salorix Brings in $3.5 Million Series A

Salorix announced that it has received $3.5 million in a Series A investment round led by Inventus Capital Partners and Nexus Venture Partners.

via TechCrunch

Software Updates, 11 November 2011

Recently announced software updates:

  • Buzzient
    Oracle Siebel CRM support.

  • ComMetrics
    My.ComMetrics 0.4: enhanced chart builder, trend comparisons, more site metrics.

  • Dinamize
    LiveBuzz: email in profiles, search shortened URLs, mass tagging, UI.

  • Moreover
    Newsdesk: Spanish UI, new search options.

  • Sprout Social
    Sprout Social S2: new UI, workgroup features, iPhone app, RSS reader, reporting.

  • Trendrr
    Trendrr.TV: "Also Like" Shows tab.

  • Visibli
    URL shortener.

Upcoming Events, 11 November 2011

15 November - TEMIS is presenting a free webinar, Luxid 6, 11:00 EST (GMT -5). Also offered in French on 17 November at 10:00 AM EST.

16 November - Crimson Hexagon is presenting a free webinar, Social Media Analysis: Moving Beyond the Hype, 1:00 PM EST (GMT-5). With Altimeter's Susan Etlinger.

17 November (London) - Social media measurement – The Big Ask

30 November - Attensity is presenting a free webinar, Customer Experience Management in the Hospitality Industry, 2:00 PM EST (GMT -5).

6 December (Paris) - Social CRM

MetrixLab Acquires CRM Metrix

The online market research firm MetrixLab announced that it has acquired CRM Metrix.

via i-com

StatFly Launches SMA Platform

StatFly launched its social media reporting and management platform, which supports Facebook, Twitter and Bit.li initially.

via MRWeb

New Papers, 8 November 2011

Recently released research and white papers:

Social Media Analysis reaffirmed its goal of providing the best information on the business of monitoring, measuring, and understanding social media with the launch of its redesigned website today.

The highlight of the updated site is the addition of a searchable industry directory. Each of the directory's 293 entries has its own page, which includes:

  • A link to the company's main website
  • A link to their Twitter account
  • The location of the company's main office
  • A description of the company and its social media analysis products and services, provided by the company itself
  • Links to recent news items on SMA that mention the company
  • A Twitter widget showing the company's most recent tweets
The directory offers a search function that operates not only on company names and descriptions, but also on hidden keywords, such as US states, Canadian provinces, and the former names of acquired companies.

The site also features a new job board. In keeping with its global view of the industry, the site accepts international job listings.

SMA has tracked industry news since 2009. The new design is intended to make it easier to find the special pages on the site, including the acquisitions scorecard, the roundup of investment activity, and third-party product reviews.

Vendors are encouraged to check their entries in the directory and send descriptions if they are missing. For additions and corrections, contact editor@socialmediaanalysis.com.

Software Updates, 4 November 2011

Recently announced software updates:

  • Aceita
    Customizable/brandable dashboard.

  • Alterian
    SM2 5.1: international UI, review site coverage, emoticon dictionary, custom sources, query builder.

  • Brandwatch
    More variables in chart builder, pop-up site/author profiles.

  • Scup
    Google+ coverage, internal commenting.

  • Simplify360
    Competitive reports for Twitter and Facebook, Facebook post analytics, fan page engagement, UI.

  • Simple Measured
    Free version of Facebook Page insights report

Upcoming Events, 4 November 2011

9 November (San Francisco) - Sentiment Analysis Symposium (West)

9–10 November (Denver, CO) - Defrag

11 November - NetBase is presenting a free webinar, The Ultimate No BS Book Report, 2:00 PM EST (GMT -5). With Jason Falls.

16 November - Crimson Hexagon is presenting a free webinar, Social Media Analysis: Moving Beyond the Hype, 1:00 PM EST (GMT-5). With Altimeter's Susan Etlinger.

17 November (London) - Social media measurement – The Big Ask

6 December (Paris) - Social CRM

New Papers, 1 November 2011

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