April 2011 Archives

April 28, 2011

Software Updates, 29 April 2011

Recently announced software updates: BrandwatchFacebook/Twitter publishing. SysomosHeartbeat: advanced filtering options, bulk sentiment change, highlighting. VocusTwitter/Facebook engagement, Bit.ly integration, Twitter in influencer profiles, Facebook search, analytics....

April 28, 2011

IBM Introduces Cognos Consumer Insight

IBM introduced Cognos Consumer Insight, an SMA platform that integrates with the Cognos BI environment. The company also announced a collaboration with the Yale School of Management Center for Customer Insights to give MBA students a base of analytics skills....

April 26, 2011

New Papers, 26 April 2011

Recently released research and white papers: From Social Media to Social Business Topic 1: An Overview of the Evolution of Chinese Social Media, CIC Research Industry Trends Spring 2011 (PDF), GreenBook (via Tom H.C. Anderson) Training Your Company for Social...

April 21, 2011

Software Updates, 22 April 2011

Recently announced software updates: GnipLanguage identification for Twitter. ScupAutomatically identify social network accounts associated with an individual....

April 19, 2011

New Papers, 19 April 2011

Recently released research and white papers: Listening Beyond Keywords (PDF), PostRank The Truth About Sentiment & Natural Language Processing (PDF/Français), Synthesio State of Corporate Social Media 2011, Useful Social Media (via Michael Brito)...

April 14, 2011

Software Updates, 15 April 2011

Recently announced software updates: BrandwatchQuery progress indicator, new filters (tweet count, number of followers, number following, backlinks), spam button, UI. eCairnSource filtering and selection, new prebuilt communities, improved social network detection, 10K limit on number of sources in a project,...

April 12, 2011

NM Incite, Clarabridge Share Data and Analytics

NM Incite and Clarabridge announced a partnership agreement in which the companies will share social media data and analytics capabilities. Initially, Clarabridge is integrating NM Incite’s social media data for deeper text analysis, which is now available to existing NM...

April 12, 2011

Linkfluence Takes First Venture Funding

Linkfluence (RTGI SAS) announced that it has received €2 million in its first round of venture financing. Orkos Capital led the round, which included CIC (the French bank, not the SMA company in China), Société Générale, and OSEO. press release...

April 12, 2011

New Papers, 12 April 2011

Recently released research and white papers: Can Social Media Measure Customer Satisfaction, NetBase Insight Manager Survey 2011 (PDF), Onalytica 2011 Social Media Marketing Industry Report (PDF), Social Media Examiner Tweets and Trades: The Information Content of Stock Microblogs, Timm O....

April 7, 2011

Software Updates, 8 April 2011

Recently announced software updates: BrandwatchProjects-based UI, bulk tagging, Facebook page monitoring, performance improvements. MutualMindMutualMind 1.5.2: competitor analysis views and filters. Radian6Insights platform, Summary Dashboard, Mobile....

April 7, 2011

Radian6 Announces Insights

Radian6 announced Radian6 Insights at its Social2011 user conference. The system combines the capabilities of multiple partners to give Radian6 a new ability to extract information from social media. The demonstration featured capabilites from OpenCalais, OpenAmplify, Klout; Radian6 plans to...

April 5, 2011

Service Specialist KANA Software Acquires Overtone

KANA Software announced that it has acquired Overtone. The company plans to incorporate Overtone's social media and customer intelligence capabilities into its Service Experience Management (SEM) platform, as well as to continue to support and develop Overtone's OpenMic product. Overtone...

April 5, 2011

New Papers, 5 April 2011

Recently released research and white papers: 2010 Global Consumer Research (PDF), Accenture (via BuzzNumbers) Financial Professionals Social Media Adoption Study (PDF), American Century Investments (via Socialware) 2010 Market Research Software Survey Report, Globalpark (site is in German, paper is in...