October 2010 Archives

October 28, 2010

Software Updates, 29 October 2010

Recently announced software updates: Clarabridge Clarabridge 4.2: social media API support, full Spanish NLP, expanded APIs, new UI, reporting, Postgres support. NetBaseConsumerBase: Brand Focus Wizard, new support site. OvertoneOpenMic 5.6: universal drill down page, filtering options, new UI. TraackrStarred influencer...

October 28, 2010

Visible Launches Next-Gen Platform, Trims Name

Visible Technologies announced Visible Intelligence, the new SMA platform that replaces the previous generation of its entire product line. The company also launched a new web site, revealing new branding and its preference to be known simply as Visible (not...

October 21, 2010

Software Updates, 22 October 2010

Recently announced software updates: ActionlyMultiple Facebook & Twitter accounts. AttensityTwitter firehose. ConverseonConversation Monitor Plus: Twitter firehose, enhanced filtering for relevance, near-real-time search, enhanced search, streaming view, workflow, response notes. CustomScoopUI, improved social media monitoring, reporting tools, source information, newsletter builder,...

October 20, 2010

J.D. Power Taps Clarabridge, NetBase

J.D. Power & Associates announced separate technology agreements with Clarabridge and NetBase. JDPA, which acquired SMA specialist Umbria in 2008, will use software from NetBase to analyze social media platforms and from Clarabridge to analyze verbatim texts from CRM systems...

October 14, 2010

Software Updates, 15 October 2010

Recently announced software updates: MutualMindMutualMind 1.4.1: Twitter response. RowFeederBit.ly integration, daypart reports, multi-account management. SpredfastSpredfast 2.0: Analytics, customizable dashboard, filters, expanded social profiles, Salesforce integration, Foursquar integration, search, iPhone app....

October 12, 2010

New Papers, 12 October 2010

Recently released research and white papers: Media Monitoring: The Complete Guide, CyberAlert Gleansight: Social Media Monitoring, Gleanster Accurately Understand Social Consumers, NetBase Digital Life, TNS (via RWW)...

October 7, 2010

Software Updates, 8 October 2010

Recently announced software updates: Crimson HexagonUI, reporting, visualization, charts, category grouping, content submission API, expanded source coverage. MutualMindMutualMind 1.4.0: keyword-level analytics, implied AND operators in queries. NetBaseConsumerBase: trending adjusted percent change....

October 7, 2010

Mediafax Monitors Romanian Blogs, Twitter

Mediafax launched Mediafax Monitorizare (Mediafax Monitoring), a real-time blog and Twitter monitoring service specializing in Romanian sources. The new service builds on the company's existing monitoring services for Romanian traditional and online media. via TribeStrategist press release...

October 5, 2010

New Trendrr Tracks Conversations and Social Activity

Trendrr introduced Trendrr V3, an analytics platform that blends content analysis with social network activity tracking and integrated response capabilities. In addition to service-specific metrics for Twitter and Facebook, the new Trendrr reports location-based metrics from Foursquare and Gowalla. Pricing...

October 5, 2010

Attensity Ties Social Media, Customer Response

Attensity launched Attensity Respond for Social Media, which combines the routing and response capabilities Attensity built for contact center customers to the SMA platform aquired in Biz360 (now known as Attensity360). The new product features a new user interface for...

October 4, 2010

Maritz Research Buys Evolve24

Maritz Research announced its acquisition of evolve24, adding evolve24's SMA software platform and research services to its existing market research portfolio. Both companies are based in Saint Louis. SMA's acquisitions scorecard press release evolve24 blog...