Recently released research and white papers:

• Master Social Media Marketing and Measurement, Coremetrics

• Wireless/Mobile Industry Analysis, Crimson Hexagon

Recently announced software updates:

• Brandwatch
  Mentions list pagination, UI, performance improvements.

• Looxii
  OR keywords.

• Scout Labs
  Interactive query form, PDF graph export, UI.

• Scup
  UI updates.

• uberVU
  Most popular story of day on trend charts, post from dashboard.

31 August - Allegiance is presenting a free AMA webinar, Unlocking the Power of Net Promoter Score with Text Analytics, 1:00 PM EDT (GMT -4).

31 August - Attensity is presenting a free webinar, Social Media for Retailers, 4:00 PM EDT (GMT -4). The session features Macala Wright Lee, founder of Fashionably Digital.

2 September (London) - MeasurementCamp, 5:00–7:00 PM at Digitalis Media, 76-80 Southwark Street.

14 September - Position² is presenting a free webinar, Managing Your "Social" Brand, 2:00 PM EDT (GMT -4).

InsideView and Marketo are presenting a free event, Customer 2.0 Roadshow, 3:00–7:00 PM in each city:

• 16 September - Chicago
  
• 23 September - San Francisco

5 October (Boston) - Monitoring Social Media

6–8 October (Portsmouth, NH) - IPR Measurement Summit

21–22 October (San Francisco) - Monitoring Social Media & Bootcamp

4–5 November (New York) - Monitoring Social Media & Bootcamp

9—10 November (Mountain View, CA) - Attensity Engage

17–18 November (Broomfield, CO) - Defrag

22 November (London) - Monitoring Social Media

7 December (Paris) - Monitoring Social Media

Recently announced software updates:

• Converseon
  Twitter firehose.

• eCairn
  Topic filtering, suspect source flagging, UI.

• MutualMind
  MutualMind 1.3.4: Scheduled posts, exclusion filters.

• NetBase
  ConsumerBase: Comparison widget.

• Trackur
  Trackur 2.0: Facebook coverage, Klout, improved source profiles, UI.

• uberVU
  Email reports.

26 August - NetBase is presenting a free webinar, Making Social Media Insights Actionable, Part 1: Strategy, 2:00 PM EDT (GMT -4). The series features Dean Holmes

31 August - Allegiance is presenting a free AMA webinar, Unlocking the Power of Net Promoter Score with Text Analytics, 1:00 PM EDT (GMT -4).

2 September (London) - MeasurementCamp, 5:00–7:00 PM at Digitalis Media, 76-80 Southwark Street.

14 September - Position² is presenting a free webinar, Managing Your "Social" Brand, 2:00 PM EDT (GMT -4).

InsideView and Marketo are presenting a free event, Customer 2.0 Roadshow, 3:00–7:00 PM in each city:

• 16 September - Chicago
  
• 23 September - San Francisco

9—10 November (Mountain View, CA) - Attensity Engage

17–18 November (Broomfield, CO) - Defrag

Recently released research and white papers:

• The Five Steps of an Integrated Social Media Campaign, Alterian

• Monitoring and Engagement Playbook (PDF), Radian6

• Social Media Metrics: Listening, Understanding and Predicting the Impacts of Social Media on Your Business, SAS

Recently announced software updates:

• BrandsEye
  Facebook status and groups, search improvements.

• Brandwatch
  Minor chart updates, increased download limit.

• CIC
  IWOMdiscover v1.2 beta: UI, topic management, index comparison, graph and chart support, text transfer/storage/sharing ability.

• InsideView
  Improved list building, multiple company watch lists, integrated LinkedIn profiles, social media sharing.

• MutualMind
  MutualMind 1.3.3: Google Accounts, YouTube channel analysis, filter by sentiment.

• Spredfast
  Social inbox (UI). Also, Spredfast 1.6: Facebook coverage, content labels, filtering.

• uberVU
  Geolocation, share of voice, daily sentiment chart, advanced search option.

17–18 August (Chicago) - Alterian is presenting a free conference, Engaging Times Summit.

17 August - Vovici is presenting a free AMA webcast, "Excuse Me! We're Having a Conversation Here!" - Consumer Attitudes towards Social Media Market Research, 1:00 PM EDT (GMT -4).

InsideView and Marketo are presenting a free event, Customer 2.0 Roadshow, 3:00–7:00 PM in each city:

• 17 August - Atlanta
  
• 19 August - Austin
  
• 16 September - Chicago
  
• 23 September - San Francisco

14 September - Position² is presenting a free webinar, Managing Your "Social" Brand, 2:00 PM EDT (GMT -4).

19 October (New York) - Smart Content

9—10 November (Mountain View, CA) - Attensity Engage

Jodange launched W³, a search engine based on the company's opinion index of traditional and social media. Access to W³ is free during the introductory period. W³ site

Recently announced software updates:

• Brandwatch
  Sentiment charts, read-only user accounts.

• Scup
  Major update: new UI, multiple filters, source/user lists and profiles, reports.

17–18 August (Chicago) - Alterian is presenting a free conference, Engaging Times Summit.

17 August - Vovici is presenting a free AMA webcast, "Excuse Me! We're Having a Conversation Here!" - Consumer Attitudes towards Social Media Market Research, 1:00 PM EDT (GMT -4).

InsideView and Marketo are presenting a free event, Customer 2.0 Roadshow, 3:00–7:00 PM in each city:

• 17 August - Atlanta
  
• 19 August - Austin
  
• 16 September - Chicago
  
• 23 September - San Francisco

19 October (New York) - Smart Content

Recently released research and white papers:

• Chinese Consumer Report 2010, Roland Berger and CIC

• The Nine Essentials of Online Opinion Monitoring, Crimson Hexagon

• Using the Internet as a Market Research Database, Onalytica