Recently released research and white papers:
- Customers in Control: The ROI of Listening to your Customers' Needs, Alterian
- IWOM Watch 2nd Half-Year Review 2009, CIC
- From Company-Centric to Customer-Centric: Returning to a Customer-Focused Service Model (PDF), Radian6
- Engagement is Spelled R-O-I and The Myths About Sentiment, Visible Technologies
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