February 2010 Archives

Recently announced software updates:

• Buzzstream
  Dashboard updates, task management.

• eCairn
  Conversation 3.0: New UI, increased trend analysis, RSS output, date-range filtering, content export.

• Radian6
  Topic creation wizard, widget gallery, improved influencer widget.

• Sentiment Metrics
  New engagement module.

• Spiral16
  UI update.

• Sysomos
  Heartbeat: SalesForce integration.

• Trackur
  Improved email alerts, new freemium option.

• uberVU
  Comparisons.

2 March (Mountain View, CA) - Bay Area Business Executives Meetup Group, How Sentiment Analysis can Make Sense of Social Media (or Can it?), 6:30 PM at Samovar Conference Hall.

4 March - Overtone is presenting a free AMA webcast, How Online Customer Feedback Best Practices Can Help You Listen and Respond, 1:00 PM EST (GMT -5).

10–12 March (Lisbon) - I-COM Global Summit

18 March - Attensity and Lithium are presenting a free webinar, Powering the New Customer-Conversation Driven Enterprise, 1:00 PM EST (GMT -5).

23 March (Washington, DC) - PR News Measurement Conference

31 March (London) - Monitoring Social Media Bootcamp

13 April (New York) - Sentiment Analysis Symposium

20–23 April (San Mateo, CA) - SNCR's NewComm Forum

23–26 May (Washington, DC) - ICWSM 2010

25–26 May (Boston) - 6th annual Text Analytics Summit

16–18 June (Barcelona) - AMEC & IPR's 2nd European Summit on Measurement

Meltwater Group announced that it has acquired BuzzGain. BuzzGain's technology will be merged with Meltwater Buzz, the company's current SMA product. BuzzGain’s founder/CEO, Mukund Mohan, and the company's 25-person engineering team have joined Meltwater.

• press release
  
• Additional coverage:
  
  • paidContent
    
  • PR Week

Recently released research and white papers:

• 4 Ways to Take your Search Marketing to a New Level with SMM, Alterian

• Observatoire des marques (janv. 10), Linkfluence

• How The Media Sees It: A Fun Look at the 2010 Olympics, MediaMiser

• Inside YouTube Videos, Sysomos
  

Recently announced software updates:

• Iterasi
  Updated browser extensions.

• Synthesio
  Dynamic tag clouds, cumulative timeline, subtopic drill-down.
  

SMA companies announcing that their products now cover Google Buzz (no chart needed to see that it's a trend):

• Attensity
  
• Gnip
  
• Radian6
  
• Sysomos
  
• Viralheat (via Mashable)
  

25 February - AMA's Social Media: Cracking the Code for Business Marketers

4 March - Overtone is presenting a free AMA webcast, How Online Customer Feedback Best Practices Can Help You Listen and Respond, 1:00 PM EST (GMT -5).

10–12 March (Lisbon) - I-COM Global Summit

23 March (Washington, DC) - PR News Measurement Conference

31 March (London) - Monitoring Social Media Bootcamp

13 April (New York) - Sentiment Analysis Symposium

23–26 May (Washington, DC) - ICWSM 2010

25–26 May (Boston) - 6th annual Text Analytics Summit

16–18 June (Barcelona) - AMEC & IPR's 2nd European Summit on Measurement

In competing announcements this week, Media Watch Middle East and Mediastow both launched social media analysis platforms for the Middle East and North Africa. Media Watch's SocialEyez has been in use with clients since mid-2009. Both companies offer their software alone or in combination with their analyst services.

• Media Watch press release
• Mediastow press release
• Additional coverage:
  • AdNation Middle East
  • ArabCrunch
  • Egypt.com

CIC recently announced that its IWOMmaster service platform has entered customer beta testing. The product suite includes applications for monitoring and measuring Chinese social media. A social CRM application is planned.

Recently announced software updates:

• dna13
  Real-time monitoring and workflow, microblog coverage.

• Networked Insights (via MediaPost)
  Twitter API integration, date-range analysis, trend analysis.

• Scout Labs
  New data sources, task assignment and tracking, media type segmentation, news media coverage, saved items.

• Sysomos
  Heartbeat: Twitter account integration.

• Trackur
  Master exclusion list for Agency accounts.

17 February - Visible Technologies is presenting a free webinar, Best Practices for Successfully Leveraging Twitter in Social Media, 1:00 PM EST (GMT -5). The session features Boost Mobile's Rachel Gross.

18 February - Attensity is presenting a free webinar, Drive Retail Success: The Value in Customer Conversations, 2:00 PM EST (GMT -5).

25 February - AMA's Social Media: Cracking the Code for Business Marketers

4 March - Overtone is presenting a free AMA webcast, How Online Customer Feedback Best Practices Can Help You Listen and Respond, 1:00 PM EST (GMT -5).

10–12 March (Lisbon) - I-COM Global Summit

23 March (Washington, DC) - PR News Measurement Conference

31 March (London) - Monitoring Social Media Bootcamp

13 April (New York) - Sentiment Analysis Symposium

23–26 May (Washington, DC) - ICWSM 2010

25–26 May (Boston) - 6th annual Text Analytics Summit

16–18 June (Barcelona) - AMEC & IPR's 2nd European Summit on Measurement

Recently released research and white papers:

• ExpoSay: Shanghai Expo tickets are the focus of inense buzz in China’s Social Media, CIC and Ogilvy PR

• Building & Sustaining Brand Communities (PDF), Radian6

• The Talk of Twitter in 2010…So Far, Sysomos

• Making the Most of Sentiment Analysis (PDF), Whitevector

Recently announced software updates:

• Scout Labs
  Ending support for IE6, adding Chrome support.

• Silverbakk
  Search within projects.

6 February (Chapel Hill, NC) - AnalyticsCamp

17 February - Visible Technologies is presenting a free webinar, Best Practices for Successfully Leveraging Twitter in Social Media, 1:00 PM EST (GMT -5). The session features Boost Mobile's Rachel Gross.

18 February - Attensity is presenting a free webinar, Drive Retail Success: The Value in Customer Conversations, 2:00 PM EST (GMT -5).

25 February - AMA's Social Media: Cracking the Code for Business Marketers

4 March - Overtone is presenting a free AMA webcast, How Online Customer Feedback Best Practices Can Help You Listen and Respond, 1:00 PM EST (GMT -5).

10–12 March (Lisbon) - I-COM Global Summit

23 March (Washington, DC) - PR News Measurement Conference

31 March (London) - Monitoring Social Media Bootcamp

13 April (New York) - Sentiment Analysis Symposium

23–26 May (Washington, DC) - ICWSM 2010

25–26 May (Boston) - 6th annual Text Analytics Summit

16–18 June (Barcelona) - AMEC & IPR's 2nd European Summit on Measurement

Vanno has relaunched its Company Reputation Index as a subscription service. The site tracks corporate reputations for 250 companies, based on social media and other web content. In addition to an overall reputation score, the site scores companies on five aspects of reputation: community involvement, customer satisfaction, employee satisfaction, social responsibility, and environment.

Vanno's $9.95 monthly subscription includes access to the scores and recent search results for the entire set of companies.