The business of monitoring, measuring and understanding social media
Clarabridge, Confirmit Partner to Analyze Feedback Channels
Clarabridge and Confirmit announced an agreement that will apply Clarabridge's text analytics to customer feedback, employee feedback and market research collected using Confirmit's systems. Clarabridge already analyzes client-proprietary data, such as contact center notes and customer email. The partnership with Confirmit adds data collected through IVR, telephone, kiosk, handheld device, and paper scanning.
Discover the new project
How does third-party data get from the source to the end user? Follow the exploration at the Data Market Study, also sharing discoveries and insights in a newsletter.
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