21 July - Vocus is presenting a free webinar, Monitoring the Social Media Conversation: From Twitter to Facebook, 14:00 BST (GMT +1). The session is intended for a European audience and features Jenni Lloyd, Social Media Consultant at Nixon McInnes, and Neil Stinchcombe, Managing Director at Eskenzi PR.

21 July - Satmetrix is presenting a free webinar, Delivering an Award Winning Voice of the Customer Program, 1:00 EDT (GMT -4). The session features Laura Books and Experian's Laura DeSoto.

23 July - Vocus Virtual Conference, How to Effectively Leverage Social Media, 10:00 AM–6:30 PM EDT (GMT -4).

2–7 August (Singapore) - ACL-IJCNLP

6 August (London) - MeasurementCamp, 10:00 AM.

10–12 November (Seville) - 1st International Workshop on Mining Social Media (CFP)