May 2009 Archives

Software Updates, 29 May 2009

Recently announced software updates:

Upcoming Events, 29 May 2009

1–2 June (Boston) - Text Analytics Summit

3 June (Washington, DC) - PR Measurement Conference

4 June - BeyeNetwork and Actuate are presenting a free webinar, Develop an Interactive Information Strategy to Engage Your Customers, 12:00 PM EDT (GMT -4). The session features Colin White, Jeff Morris and Shawn Rogers.

9 June (London) - Lynchpin and Econsultancy are hosting a breakfast event where Econsultancy will present the results of their recent online measurement and strategy survey. 8:30 AM at 76 Portland Place (map).

9 June (New York) - OMMA Metrics & Measurement

Cision is presenting a series of free webinars. All events start at 1:00 PM CDT (GMT -5).

28 June (Paris) - ACM workshop on Social Network Mining and Analysis

2–7 August (Singapore) - ACL-IJCNLP

10–12 November (Seville) - 1st International Workshop on Mining Social Media (CFP)

Autonomy announced Autonomy Interwoven Social Media Analysis today, combining the search and text analytics capabilities of the company's Intelligent Data Operating Layer (IDOL) platform with content management systems acquired with Interwoven in January.

Features of the bundle:

  • Content aggregation from social media sources and client-proprietary data sources
  • IDOL analytics: clustering, pattern matching, sentiment
  • Integration with the company's TeamSite, LiveSite and Optimost products to modify content and offers based on social media sentiment and emerging trends.
In addition to typical SMA applications, the combination of SMA and CMS allows for the modification of web content based on social media activity. Other category-blurring extras include customer surveys and product ratings.

Techrigy has announced its acquisition of Andiamo Systems, a competitor in the SMA platform space. The combined company will retain the Techrigy name and employees and offices from both companies, while existing Andiamo customers have been moved to the Techrigy SM2 platform. Andiamo's San Francisco offices give the Rochester, NY-based Techrigy its first West Coast presence.

Both companies are privately held, with no disclosed outside investors.

Related: Alterian Buys Techrigy (July 2009)

RightNow Technologies is adding social media monitoring capabilities to its CRM platform with Cloud Monitor, available in the May '09 release. The new feature monitors Twitter and YouTube for customer comments, using sentiment analysis to prioritize items for response by users of the CRM system. via SearchCRM, InformationWeek

  • demo (registration required)

Software Updates, 22 May 2009

Recently announced software updates:

  • Filtrbox
    Real-time alerts, monitoring and alerts filters, Twitter and post views.

  • Gnip
    Facebook data integration.

  • Spinn3r
    Spinn3r 3.0: admin console, comment API, expanded archives, database API, improved performance.

  • YackTrack
    UI redesign.

Upcoming Events, 22 May 2009

27 May (London) - Measurementcamp UK, 10:00 AM at The Good Agency.

Cision is presenting a series of free webinars. All events start at 1:00 PM CDT (GMT -5).

1–2 June (Boston) - Text Analytics Summit

3 June (Washington, DC) - PR Measurement Conference

4 June - BeyeNetwork and Actuate are presenting a free webinar, Develop an Interactive Information Strategy to Engage Your Customers, 12:00 PM EDT (GMT -4). The session features Colin White, Jeff Morris and Shawn Rogers.

9 June (London) - Lynchpin and Econsultancy are hosting a breakfast event where Econsultancy will present the results of their recent online measurement and strategy survey. 8:30 AM at 76 Portland Place (map).

9 June (New York) - OMMA Metrics & Measurement

28 June (Paris) - ACM workshop on Social Network Mining and Analysis

2–7 August (Singapore) - ACL-IJCNLP

10–12 November (Seville) - 1st International Workshop on Mining Social Media (CFP)

Twitter Mining on CNN

Everyone's analyzing American Idol this week, although the final result proved the danger of predictions. On the tube, CNN introduced an analysis of Twitter discussions by Crimson Hexagon. Twitter analysis will become a regular feature on CNN's touch screens.

Jacob Apelbaum has joined Networked Insights as vp of technology. Apelbaum was most recently vp of engineering at ITInnovision.

Software Updates, 15 May 2009

Recently announced software updates:

Upcoming Events, 15 May 2009

17–20 May (San Jose, CA) - ICWSM

21 May - Vocus is presenting a free webinar, Analyzing the Impact of Social Media: From Twitter to Facebook, 2:00 PM EDT (GMT -4). The session features Sarah Evans and Elizabeth Friedland

27 May (London) - Measurementcamp UK, 10:00 AM at The Good Agency.

Cision is presenting a series of free webinars. All events start at 1:00 PM CDT (GMT -5).

1–2 June (Boston) - Text Analytics Summit

3 June (Washington, DC) - PR Measurement Conference

4 June - BeyeNetwork and Actuate are presenting a free webinar, Develop an Interactive Information Strategy to Engage Your Customers, 12:00 PM EDT (GMT -4). The session features Colin White, Jeff Morris and Shawn Rogers.

9 June (New York) - OMMA Metrics & Measurement

28 June (Paris) - ACM workshop on Social Network Mining and Analysis

2–7 August (Singapore) - ACL-IJCNLP

10–12 November (Seville) - 1st International Workshop on Mining Social Media (CFP)

Moreover Independent Again

Moreover has announced the completion of its acquisition from Verisign, Inc. (NASDAQ: VRSN) by a private investor group led by Paul J. Farrell, who joins the company as CEO. The former Real-Time Publisher Services (RTP) business, which includes content aggregation and ping server services, will be relaunched as Moreover Technologies, Inc.

Gaurav Mishra announced plans for 20:20 Web Tech, a new SMA company he is starting with 20:20 Media founder Sunil Agarwal. The Delhi-based company plans to partner with existing SMA platform companies and will focus initially on US clients.

New Papers, 12 May 2009

Recently released white papers:

Aberdeen Group has released "Brand Reputation Management: Using Online Monitoring to Protect the Company's Crown Jewel." The report provides benchmarks on social media monitoring practices and the processes linked to them. Access to the report is free until 3 July through sponsored links (Converseon or Visible Technologies—pick one).
via Converseon and Visible Technologies

Software Updates, 8 May 2009

Recently announced software updates:

  • Tealium
    Tealium Social Media 1.5: adds support for social networks, including Facebook, MySpace, LinkedIn, Flickr and Ning.

Upcoming Events, 8 May 2009

Cision is presenting a series of free webinars. All events start at 1:00 PM CDT (GMT -5).

12 May - Maritz Research is presenting a free webinar, VOC Integration: How to Make Multiple Sources of Customer Data Work Together, 1:00 PM EDT (GMT -4). The session features Dr. D. Randall Brandt and will focus on integrating voice of the customer data from multiple sources.

12 May - dna13 is presenting a free webinar, Crisis Management and Social Media, 2:30 PM EDT (GMT -4). The session uses the recent Domino's incident as the starting point for a discussion of media monitoring and crisis response.

17–20 May (San Jose, CA) - ICWSM

27 May (London) - Measurementcamp UK, 10:00 AM at The Good Agency.

1–2 June (Boston) - Text Analytics Summit

3 June (Washington, DC) - PR Measurement Conference

9 June (New York) - OMMA Metrics & Measurement

2–7 August (Singapore) - ACL-IJCNLP

10–12 November (Seville) - 1st International Workshop on Mining Social Media (CFP)

Dow Jones has released a new ebook, The Conversational Corporation: How Social Media is Changing the Enterprise, which focuses on how social media can contribute inside companies. Written by Robert Scoble, Shel Israel, Daniela Barbosa and Greg Merkle. via Daniela Barbosa

Vanno launched a new subscription-based service, Vanno Company Intelligence, which adds reporting and trend analysis to the company's user-generated company reputation data. Vanno users contribute links to online sources (à la Digg), along with votes and discussion that form the basis for companies' reputation scores.

In addition to the features available to free accounts, the new service adds:

  • Trend graphs for 6000+ companies, with links to sources, votes and user comments
  • Interactive analysis of components of reputation scores
  • Multi-company comparison charts
  • Excel export of trend data for all companies
Vanno offers the new service with a “pay what it's worth” pricing model, suggesting comparisons to Nielsen BuzzMetrics and Scout Labs.

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