Satmetrix is presenting a series of free webinars. All events start at 1:00 PM EST (GMT -5).

• 12 March - "Making Your Customer Engagement Program Pay," with Tom Kehler
  
• 25 March - "Economic Value of Word Of Mouth," with Vince Nowinski
  
• 9 April - "Acting on Customer Feedback Results in Increased Net Promoter Scores," with Symantec's Desiree Madison-Biggs
  
• 22 April - "Creating the Ultimate Customer Experience," with Laura Brooks

29 March 2009 (Shanghai) - Workshop on Modeling, Managing, and Mining of Evolving Social Networks (M3SN). In conjunction with the 25th International Conference on Data Engineering ICDE’09.

20–24 April, 2009 (Madrid) - 18th International World Wide Web Conference (WWW2009)